Updated: May 2026
What’s Changing
The new AOK experience introduces:
Simplified navigation across core workflows
Faster access to operational data and actions
Improved consistency between web and in-app experiences
Updated layouts designed around daily operational usage
The redesign improves usability and navigation efficiency while maintaining existing operational functionality and reliability.
Preview the New Experience
Full Rundown
READ: New AOK Experience Guide
Video Walkthroughs
Browser Experience
Watch the Browser Demo
Mobile App Experience
Watch the Mobile App Demo
New Landing Page Experience
The redesigned landing page replaces the former Bulletin Board with a centralized hub for:
Command updates
Operational information
Important contacts
Command wide announcements
Department and team-specific communication
This creates a single location for operational awareness across the organization.
New: Mustr Secure Direct Messaging
Direct messaging along with in real-time chat is now available inside Mustr.
Teams can securely coordinate without relying on unauthorized third-party messaging platforms or parties, reducing operational fragmentation and keeping communication within AOK.
Updated Support Resources
All support documentation and knowledge base articles have been updated ahead of launch.
Report Issues Through
In-app support chat
SMS Support: 623-323-9502
Phone Support: 623-323-9502
Please include:
Screenshots
Timestamps
Workflow details
when reporting issues.
Legacy Interface Option
Users will continue to have the option to switch back to the legacy AOK interface during the transition period.
Feedback & Requests
We welcome feedback during rollout. Submit feature requests, usability feedback, and issue reports through the support channels above.