Updated: May 2026
Using the legacy version? Find that guide here.
If you are an SMS-only user, you can still receive and respond to Mustrs, including RFIs, status checks, broadcasts, and direct messages, directly from your phone’s web browser.
When a message is sent to you, you will receive an SMS (text message) notification. If you are not receiving messages, contact your command to verify the phone number associated with your profile.
To respond, simply tap the secure link included in the text message. The link will open the Mustr in your phone’s browser, allowing you to review and respond without registering on the app.
If the Mustr has expired or been deleted, you may see an “Invalid Link” or “This message has expired” message when opening the link.
Why does this happen? Weblite links (the secure links sent via SMS) expire after 30 days to keep your responses secure and timely.
What is a Mustr Message?
A Mustr message is an official communication sent through AOK by your command for check-ins, operational updates, accountability, broadcasts, and information requests.
Check Your Text Message
When your command sends a Mustr, you’ll receive a text message that looks like this:
This link is unique to you and secure. Tap it to open the Mustr in your phone’s web browser.
Complete the Mustr in Your Browser
Depending on the type of Mustr, you’ll see one of the following:
Type of Mustr | What You’ll See | What You Should Do |
Broadcast | An announcement or message | Tap Acknowledge after reading all attachments |
Status Check | A simple question (e.g., “Are you ok?”) | Tap your answer (Yes or No), then submit |
RFI (Request for Info) | A form with questions and possibly file upload fields | Fill out all required fields and submit |
Direct Message |
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EXAMPLE OF AN RFI MUSTR:
To submit the Mustr, click on Submit Response or Acknowledge depending on the mustr type.
Once you complete the Mustr, you'll see a confirmation screen.
What Happens If the Message Expires or Is Deleted?
If you tap the link in the text message after the Mustr has expired, you'll see "This message has expired" on your phone's browser.
This means the Mustr is no longer active, and you won’t be able to submit a response.
Example of an Invalid Link Message:
Things to Keep in Mind:
If the Mustr has expired (and wasn’t deleted), app users may still be able to view and respond to the Mustr or have the sender in the AOK app.
A team leader, org admin, org leader, or an org messenger can still respond on your behalf, even after the Mustr has expired. Reach out to your unit admin if you missed the deadline.
Do I Need the App?
Not at all! That’s one of the advantages of AOK. You don’t need to download or manage another app to stay connected. As an SMS-text only user, you can complete all Mustrs directly through your phone’s web browser.
However, we do recommend using the AOK app if you want:
Faster access and real-time push notifications
The ability to view and track past Mustrs
Tools to manage your profile
The ability to review past messages and attachments
Access to the bulletin board
Org Directory
In real-time chat
You can switch to the app at any time. Simply download it from the App Store or Google Play and sign up.
Not Receiving SMS Mustr Alerts?
If you're not receiving texts or your responses don’t seem to go through:
Make sure you have cell service or wifi
Try submitting again
Check your text message inbox for our number 833-949-3191, perhaps it was filtered into Spam or you replied "STOP" by accident
Still having issues?
Contact an admin or team lead from your command or reach out to our support through email or text at +1 623-323-9502.