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AOK: NEW LOOK

All guides pertaining to AOK's New Look

24 articles
Inside the New AOKA redesigned AOK experience with faster navigation, streamlined workflows, improved operational visibility, updated support resources, and new secure direct messaging in Mustr.

Mustr (THE NEW LOOK)

How to use Mustr messaging


(NEW LOOK) AOK Roles & PermissionsHere, you can learn about the different permissions or roles within the AOK app.
(NEW LOOK) AOK Chat: Real Time MessagingIntroducing AOK Chat, a real time messaging feature for app users that enables private and group conversations, message history, and live delivery and read updates across web and mobile.
(NEW LOOK) Mustr Message DeliveryLearn how Mustr ensures message delivery, how to follow up, and how to understand delivery status buckets.
(NEW LOOK) How to Schedule a MustrSchedule one-time or recurring Mustr messages to be sent at a future date and time. Broadcast, Status Check, or a RFI.
(NEW LOOK) How to Respond to a Mustr as an App UserThis article explains the different types of Mustrs, questions, and how to respond.
(NEW LOOK) Submitting an RFI Response with an ImageLearn how to answer to a Request For Information by uploading a document or image along with your response.
(NEW LOOK) How to Respond to a Mustr Message as an SMS UserLearn how to utilize AOK Mustr Messages (RFI, Broadcast, and Status Check) as an SMS text user — No app required
(NEW LOOK) Editing Responses in AOKLearn how to edit or change your response to an AOK Mustr
(NEW LOOK) Using Mustr to Send Messages and Requests for InformationLearn how you can communicate with members of your command using Broadcasts, Status Checks and RFIs as an Org Leader, Org Messenger and/or Team Leader.
(NEW LOOK) How to Use Mustr Question BankSave RFI questions for future use, helping you build RFIs more efficiently and maintain consistency where needed.
(NEW LOOK) How Draft Messages WorkCreate and edit drafts with automatic saving. Pick up where you left off and send later, even if you leave the page or reload the app.